Our reputation for outstanding services in business and financial software implementations and support took significant time and effort to develop.

That’s why we don’t take it for granted. Rayburn’s Services division comprises certified consultants who are primarily selected for their business and accounting knowledge. This allows us to understand our clients’ business and accounting drivers, which in turn results in business solutions as well as firm technical solutions.

Our teams of consultants administer the day-to-day tasks required by our clients, as well as project implementations. A dedicated consultant is allocated to resolving client issues logged with our Client Care Centre.

Companies might appear the same, but the people who run them will always be different. We anticipate and expect your requirements to be unique. It accounts for over 60% of Rayburn’s resources being dedicated to implementation and support services. The ability to structure to your specific needs is Rayburn’s highly sought-after strength. That’s why we rank amongst the top performing solution providers in the world. To enable Rayburn to ensure maximum efficiency and effectiveness while implementing software solutions, we adhere to a proven methodology which we have developed.

Our Industries

Our industry expertise allows us to share the latest research & our thinking on emerging industry trends, as well as finding solutions to
accounting or technical issues unique to a particular industry sector.

Support Services

Software problems for users solved within minutes at lower cost through a combination of conventional support services and remote technology –
that’s the goal of Rayburn’s Customer Care Centre (CCC). Our clients enjoy the following support offerings:

  • Free incident logging
  • Telephonic Support
  • Remote Support
  • Account Management

The objective is to give our clients more support options with greater benefits at higher speed and at less cost. A key element is the provision of remote technology-enabled support. This service extends the telephonic support capability, as well as allowing consulting services to initially attempt to resolve issues without going on-site, enabling problems to be remotely solved without clients incurring travel costs.

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